I spoke with Steve Harber, the executive chairman, and Charles Post, the executive vice president, at Compliance, an integrated e-discovery and contract analytics provider. We discussed aligning e-discovery and contract analytics, the synergies in leveraging AI to empower that combination, and how legal teams can take advantage of new technology to address longstanding challenges.

I spoke with Greg Wildisen, the co-founder and head of technology for Panoram Digital, an enterprise legal technology consulting firm based in the U.K. We discussed the challenges to which legal teams are most commonly applying technology, best practices for selecting the right tool for a given matter, the impact of Microsoft 365, and how legal departments are evolving.

I spoke with Ian Nelson, the co-founder of Hotshot, a leading provider of digital learning programs for lawyers. We discussed how short videos and interactive applications help lawyers practice, the aspects of remote learning the company emphasized during the pandemic, and how professional development will evolve in 2021.

I spoke with Tjeerd Van Ginkel, the founder of Innovatie Meester and an Amsterdam-based freelance innovation manager, who helps law firms and legal departments innovate. He is the former head of innovation at De Brauw, one of the largest law firms in the Netherlands. We discussed how law firms and legal departments should approach innovation, mistakes some are making, and client-facing innovation that makes a difference.

I spoke with Bonnie Beuth, the Information Systems Trainer for Ford Harrison, and Rachel Baiden, the Global Technology Training Manager at Squire Patton Boggs, who are two of the founding members of the Legal Technology Core Competency Certification Coalition – LTC4, which is a non-profit consortium of law firms, corporate legal departments, law schools, and attorneys from around the world that have established industry-standard core competencies for legal technology. We discussed how the LTC4 has evolved over the past decade, what distinguishes its learning plan format, lawyer technological competency requirements, and how the LTC4 distinguishes its certification.

I spoke with Susan Duncan, a law firm management consultant, who helps firms and lawyers develop more business through client service and loyalty programs, She is also the author of Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. We discussed how she defines client loyalty, the challenges to earning it, and strategies for solidifying stronger relationships with clients in a post-pandemic environment.