I spoke with Varun Mehta, the CEO of Factor, formerly Axiom Managed Solutions, an organization focused on performing complex legal work at scale. We discussed Factor’s primary focus, whether it is necessary for a “new law” company to concentrate on a particular service or technology to succeed, what Factor is disrupting, who it is replacing in the buying cycle, and how legal services are evolving.

I spoke with Matthew Prinn, the principal of RFP Advisory Group, a consulting firm that specializes in RFPs for the legal industry. We discussed key trends in how corporate legal departments are using RFPs, the biggest mistakes law firms make in responding to RFPs, and how RFPs and related technology are evolving.

I spoke with Mary DeSpain, the founder of Destination CLEs, a company that combines vacation with continuing legal education. We discussed the genesis of Destination CLEs, the advantage of associating leisure activities with professional education, and how this model of educating legal professionals reflects the changing nature of the practice.

I spoke with Richard Susskind, the author of the newly released book, Online Courts and the Future of Justice, among many others, including The End of Lawyers? and The Future of the Professions. We discussed his inspiration for writing Online Courts, how it aligns with his prior work, the key messages that he hopes readers will take from the book, which courts will change first, and how listeners can be bold in transforming their careers and practices to prepare for a different future in the law.

I spoke with Elena Borisova, the deputy general manager and director of sales and marketing for the Crowne Plaza – World Trade Center Hotel in Moscow, Russia. We discussed how hotels can gain distinction, ways that they tailor the experience for business travelers and tourists, and the impact of technology on travel.

I spoke with Igor Mass, the co-founder and managing director of MyFlyRight, a Hamburg-based flight irregularity platform in Europe. We discussed the genesis of MyFlyRight, how it balances the legal and technical aspects of its operations, ways that its customers benefit from automation, the challenges of operating a European legal technology company, and where the legal tech sector is headed in Europe.

I spoke with Olga Mack, the CEO of Parley Pro, a contract management platform for online negotiation. We discussed why the contract management field is developing so rapidly, the characteristics of a modern contract management platform, when organizations should consider implementing a contract management solution, and where this sector is headed.

I spoke with Scott Wallingford and Scott Winter, the VP and GM of LexisNexis’ Law Firm Software Solutions and the Director of Product Management for InterAction, respectively. We discussed how law firms are leveraging CRM technology and the cloud, best practices for managing cloud-based data, and how compliance with the CCPA and GDPR are impacting ways law firms are leveraging technology.