2022 Summer Vacation Special: Experiencing Morocco
I spoke with Yavor Gradinarov, the Sales Manager at the Hotel Sahrai in Fez, Morocco about the return of leisure travel, ideas for exploring the city of Fez, and the key elements of client service.
Recognizing the Value of Revenue Operations
I spoke with Phil Thurner, the founder and CEO of Nexl, the Revenue Operations Cloud platform built to support the business development initiatives within law firms. We discussed the current state of business development within law firms, the challenges that law firms have in converting relationships into revenue, and the value of Revenue Operations.
Why a Consumer Would Choose a Legal Technology Application Over an Attorney
I spoke with Scott Seidewitz, the CEO of BlissDivorce, a company that leverages dispute resolution technology to streamline divorce proceedings. We discussed how BlissDivorce differs from other online divorce platforms, why a consumer would choose to leverage technology over hiring an attorney, and how legal technology is evolving to support consumers.
Practice Management and the Future of Remote Work
I spoke with Jim McGinnis, the CEO of MyCase, a practice management software company. We discussed how law firms have adapted to operating remotely, what the MyCase 2021 Legal Industry Report reveals about the future of remote work, the most significant challenges for law firms engaged in digital transformation, and ways that legal professionals can become more comfortable operating in a perpetual state of uncertainty.
Creating a Unique Client Experience
I spoke with Jay Sheldon, the general manager of the Equinox Golf Resort and Spa in Manchester, Vermont. We discussed ways to create unique client experiences, how hospitality and general client preferences have changed in the pandemic, and how organizations are adapting to a dynamically shifting business climate.
Defining and Building Client Loyalty
I spoke with Susan Duncan, a law firm management consultant, who helps firms and lawyers develop more business through client service and loyalty programs, She is also the author of Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. We discussed how she defines client loyalty, the challenges to earning it, and strategies for solidifying stronger relationships with clients in a post-pandemic environment.
Enhancing Client Service Remotely
I spoke with Ram Vasudevan, the founder and CEO of QuisLex, a provider of alternative legal services. We discussed the genesis of QuisLex, how the company has enhanced client service in the remote environment, managing the return to in-person activities, and where the ALSP market is headed.
Business Development in the Pandemic
I spoke with Tobias Heining, the Berlin-based director of business, clients, and strategy for Osborne Clarke Germany. We discussed new ways that professionals are approaching business and client development, best practices for engaging with clients and prospects remotely, changes that law firms have made that will remain permanent when legal professionals return full-time to their central offices, and how technology has helped lawyers engage during the pandemic.
Rethinking Law Firm Technology in 2021
I spoke with Justin Hectus, the chief information officer of Keesal Young & Logan and of the firm’s technology spin-off, KP Labs. We discussed the 2020 BTI Client Services All-Stars 2020 list, to which he was named and the only allied professional among the 475 winners to receive that acknowledgment, what distinguishes his approach to client service, what makes a law firm CIO indispensable, and how law firms are approaching new technology in 2021.
Reassessing Your Business Development in the New Year
I spoke with Scott Wallingford, the Vice President and General Manager of LexisNexis’ Law Firm Software Solutions business unit. We discussed the new LexisNexis Interaction business development initiative, how law firms can identify new strategies and tactics in their 2021 business plans, and the most effective business development techniques for the New Year.