Recognizing the Value of Revenue Operations
I spoke with Phil Thurner, the founder and CEO of Nexl, the Revenue Operations Cloud platform built to support the business development initiatives within law firms. We discussed the current state of business development within law firms, the challenges that law firms have in converting relationships into revenue, and the value of Revenue Operations.
The Secret to Standing Out Online
I spoke with Marsha Redmon, the founder of Marsha Redmon Communications, which helps lawyers and other professionals build their virtual presence and use thought leadership more effectively. We discussed the secret to standing out online, ways to develop a strong virtual presence, how to connect with audiences virtually, and the worst mistake lawyers and other professionals make when they are presenting online or in person.
Spring Break Special – Making the Most of Miami Beach at the Fontainebleau
The Difference Between Legal Advice and Legal Coaching
I spoke with Scott Reib, an attorney for business owners, entrepreneurs, coaches, and providers of professional services. We discussed the firm’s Access legal services subscription, the difference between legal advice and legal coaching, how lawyers can support the success of a client’s business, and how the pandemic impacted the way that businesses approach transactions remotely.
How Law Firms Can Align Their Brands and Reputations
He Said, She Said
I spoke with Christy Burke, president and founder of Burke & Company, a public relations and marketing firm specializing in legal tech, and Doug Austin, editor of eDiscovery Today, a publication covering the electronic discovery industry, about their new podcast: He Said, She Said. We discussed the first episode focused on diversity, equity, and inclusion, the key takeaways, topics for future programs, and trends driving e-discovery and legal technology forward.
The CRM Benefits of Supplementing Process Automation with Human Talent
Creating a Unique Client Experience
I spoke with Jay Sheldon, the general manager of the Equinox Golf Resort and Spa in Manchester, Vermont. We discussed ways to create unique client experiences, how hospitality and general client preferences have changed in the pandemic, and how organizations are adapting to a dynamically shifting business climate.
Zoom Best Practices to Look Your Best
I spoke with Elisabeth Steele Hutchison, the director of admissions at the University of Hawai’i School of Law, and the founder of Work from Home University, a consultancy that teaches lawyers how to use Zoom more effectively. We discussed a range of best practices for online meetings and the skills that are necessary to thrive in legal moving forward.
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