June 17th, 2011 → 7:18 pm @ Ari Kaplan
I was in Minneapolis earlier this week on day 9 of the BigHand reinvention tour and had the opportunity to stop at the Lawyerist headquarters in a beautiful part of town. Founder and editor-in-chief, Sam Glover, shared his thoughts on the future of legal practice.
June 13th, 2011 → 8:54 pm @ Ari Kaplan
I am not a basketball fan, but I can appreciate the reinvention of the Dallas Mavericks and the team’s star, Dirk Nowitzki. I thought this column and video about Nowitzki’s emotional exit from the game with a second or so left was very telling about loss, redemption and the convergence of both.
I will be continuing the BigHand reinvention tour in Chicago and Minneapolis this week, followed by Toronto, San Francisco and Los Angeles next week. Let me know what you think of this video from my visit to the office of the Texas Lawyer in Dallas on Friday.
June 9th, 2011 → 4:25 pm @ Ari Kaplan
In this week’s National Law Journal, Kent Gardiner, Chairman of Crowell & Moring, published an insightful article called – Firms Need to Reinvent Relationships with Clients. He sums up the challenge that law firms are facing with:
Clients increasingly view legal services as just another commodity, and are pressing their firms to provide those services cheaply and efficiently.
Having generally suffered far worse than their law firms in terms of budget cuts, layoffs and reduced earnings, clients have made clear that ever rising billing rates, inefficiencies in the delivery of legal services and other misalignment of interests between law firm and client will no longer be tolerated.
The real challenge — the mountain rising before us — is to entirely reinvent our relationship with clients.
Among the solutions he proposes are:
He concludes that:
…firms that invest heavily in reinventing their client service will forge new relationships, get the best work and be paid well for delivering extraordinary value.
As I have now been in six cities (NYC, Washington, DC, Boston, Charlotte, Philadelphia and Houston) on the Reinvention Tour with BigHand, Inc., supported by Philips, Nuance, kCura, FTI, Kiersted Systems, WestlawNext, and Fios, I am engaging in a similar conversation with law firm leaders nationwide as we discuss the issue of Reinventing Professional Services. Gardiner artfully characterizes the challenges and his article encourages further discussion on this topic.
June 6th, 2011 → 8:30 pm @ admin
At my core, I am a conversation starter and I hope that my new book encourages a series of discussions about reinvention in various industries. My goal has always been to engage others in a dialogue and learn from their insights. This blog will serve to share those lessons. I had the great privilege of speaking with leaders from AON Hewitt, Avvo, Axiom, BlackRock, Cozen O’Connor, Craigslist, Disney, Eden McCallum, Expedia, FMC Technologies, Greenberg Traurig, HARO, JP Morgan Chase & Co., LinkedIn, Marcum LLP, MD Anderson Cancer Center, MF Global, Microsoft, PricewaterhouseCoopers, Robins Kaplan Miller & Ciresi, RocketLawyer, Royal Veterinary College, Texas Children’s Hospital, Yahoo!, Zillow and others for Reinventing Professional Services. I have also been raising the topic of reinvention on my North American tour sponsored by BigHand, Inc.
Here is what Ed Walters, CEO and Co-Founder of Fastcase had to say when we spoke in Washington, DC on June 2, 2011. He suggests that each of us ask: What Does Your New Normal Look Like?
“After the economic downturn, we’re seeing a reboot,” says Walters. He highlights that we are in a period following hard decisions and cuts, when industry leaders are trying to figure out what their “new normal” looks like. He notes that law firms in particular are beginning “a very large exercise in reinvention.”