I spoke with Justin Hectus, the chief information officer of Keesal Young & Logan and of the firm’s technology spin-off, KP Labs. We discussed the 2020 BTI Client Services All-Stars 2020 list, to which he was named and the only allied professional among the 475 winners to receive that acknowledgment, what distinguishes his approach to client service, what makes a law firm CIO indispensable, and how law firms are approaching new technology in 2021.