In this 23rd episode of Charting Change in Legal, Caroline Hill, Editor and Publisher of Legal IT Insider, and I discussed CLOC, legal administrators, law firm tech labs, and aligning client expectations.
I spoke with Patrice Asimakis and Naseeha Machingal, the director of legal services and the client success and partnerships lead, respectively, for LegalEase Solutions, a provider of alternative legal services. We discussed the importance of forming partnerships in the current climate, how the pandemic has impacted client expectations, and where the market for alternative legal services is headed in 2021.
I spoke with Ryan Anderson, the founder and CEO of Filevine, a case management system for attorneys. We discussed the genesis of Filevine, how it differs from similar tools on the market, why a case management system matters, how client expectations have impacted the modern practice of law, ways that better technology can facilitate adoption, and advice for transitioning from a practicing attorney to the founder of a legal tech startup. Listen to our interview below:
I spoke with Ryan Adams, the resort manager for the Chatham Bars Inn. We discussed the connection between customer service and client satisfaction, how technology is impacting client expectations, and the key elements of adding value.
I spoke with Nick Robertson, vice president of sales and marketing, kCura, the developers of Relativity, a leading web-based e-discovery platform. We discussed the direction of electronic discovery, factors driving the industry, and how legal professionals can prepare for the future.Robertson noted kCura’s release of Relativity 7.5 and highlighted that as data volumes continue to rise, users need scalable solutions. He recognized that rising client expectations, the growth of international e-discovery, and enhanced business regulation will all create greater litigation challenges in 2013.