I spoke with Billy Scott, General Manager of the Virginia Hotel and Cottages in Cape May, New Jersey. We discussed the secret to maintaining the highest level of client service, adapting to changing customer preferences, and encouraging team members to collectively support a common mission, and how the travel experience is evolving.
I spoke with Justin Hectus, the chief information officer of Keesal Young & Logan and of the firm’s technology spin-off, KP Labs. We discussed the 2020 BTI Client Services All-Stars 2020 list, to which he was named and the only allied professional among the 475 winners to receive that acknowledgment, what distinguishes his approach to client service, what makes a law firm CIO indispensable, and how law firms are approaching new technology in 2021.
I spoke with Allison Josephy Key, the sales lead for ZipWhip, a platform that allows law firms and their clients to leverage the firm’s existing telephone infrastructure and interact through text messaging.
We discussed how Zipwhip works, the features in its platform that are most appealing to legal professionals, how users can leverage this technology to enhance their marketing and business development, the advantages of communicating through text over phone and email, and how this level of communication is evolving within the legal profession.
I spoke with Ray Zwiefelhofer, the president of World Software Corporation, the maker of Worldox, a leading document management platform, at Legaltech 2018 about the company’s 30th anniversary, the importance of company culture, and the most significant issues affecting the evolution of the legal industry. The company will be exhibiting at the ABA Techshow this week in Chicago and recently shared details on its global expansion.
I spoke with Charlie Connor, the co-founder and CEO of Heretik, a software company that uses machine learning to make the contract review process smarter, helping attorneys identify risks, obligations, and opportunities in their documents.
We discussed the genesis of Heretik, how it works, ways that the technology helps clients grow their practices, and the impact of the company’s culture and leadership philosophy on product development and client service.
I spoke with David Kempston, a Minnesota-based plaintiffs workers’ compensation lawyer with The Law Office of Thomas Mottaz, who has been practicing for almost 25 years. He is the author of “That’s Why They Call it Practicing Law,” which is about improving the attorney-client relationship.We discussed the author’s background, what prompted him to write That’s Why They Call it Practicing Law, why client service is essential in the current market, how lawyers can overcome social discomfort in their client interactions, and how the themes in the book reflect an evolution in the art of practicing law.
I spoke with Brian McManus, the CEO of Lighthouse eDiscovery, a provider of technology-enabled ediscovery and consulting services, which recently merged with Discovia, a company that provides complementary technology and services.We discussed the merger of Lighthouse eDiscovery with Discovia, the advantages of that combination to clients of the unified entity, ways that changes in the legal industry have increased the demand for dynamic consulting, how the association of the two companies reflects the changing nature of consolidation, and techniques for ensuring seamless cultural alignment.
I spoke with Alberto Estrella and Mayra Artiles, the managing partner and associate, respectively, at Estrella LLC, a full-service law firm in San Juan, Puerto Rico.
We discussed the firm’s new business immigration practice, how it leverages technology to enhance client service, the unique legal issues that companies face when doing business in Puerto Rico, and how the overall economy is influencing the evolution of legal services.
Listen to our interview below: