I spoke with Peter Rouse, an intellectual property lawyer and a serial entrepreneur, who is the founder of the Rouse Firm, an international intellectual property consulting business. Peter is also the author of Every Relationship Matters: Using the Power of Relationships to Transform Your Business, Your Firm, and Yourself, the second edition of which the ABA released last summer.We discussed the genesis and new edition of Every Relationship Matters: Using the Power of Relationships to Transform Your Business, Your Firm, and Yourself, how technology is impacting the way lawyers practice, Where professionals should focus their efforts and develop skills to remain relevant, and whether one can create an instruction manual for a successful professional career. Peter also shared two of his key career themes:

Do what you say you are going to do to build trust.
Managing expectations is what client service is about.