Understanding the Impact of CRM on Law Firm Success
I spoke with Neil Cameron, the lead analyst at Legal IT Insider, a leading legal technology website and the publisher of the Orange Rag newsletter, which has just released a new report focused on law firm CRM systems (download available here). We discussed the benefits that law firms are seeing in their deployment of CRM, the importance of measuring the ROI of a firm’s business development initiatives, and howĀ the use of CRM in law firms is evolving.
Tracking and Empowering Diversity and Inclusion Initiatives in the Legal Profession
I spoke with Caren Ulrich Stacy, the founder and CEO of Diversity Lab, a think tank that uses metrics, behavioral science, and design thinking to produce initiatives that cultivate diversity and inclusion in legal organizations. We discussed how Diversity Lab’s programs, such as the Mansfield Rule, have evolved to adapt to changes in legal, how law firms and other legal teams engage with Diversity Lab, the challenges associated with starting new initiatives, and empowering diversity and inclusion in the legal profession.
The Value of Investing in Practice Management and CRM Software
I spoke with Matt Spiegel, the founder and CEO of Lawmatics, a CRM platform designed to automate client intake and marketing. We discussed how law firms can leverage technology more effectively to enhance the client experience, key marketing and client intake initiatives, and the value of investing in practice management and CRM software.
Recognizing the Value of Revenue Operations
I spoke with Phil Thurner, the founder and CEO of Nexl, the Revenue Operations Cloud platform built to support the business development initiatives within law firms. We discussed the current state of business development within law firms,Ā the challenges that law firms have in converting relationships into revenue, and the value of Revenue Operations.
Fueling New Opportunities in Legal Tech
I spoke with Jim Wagner the founder and managing principal of Lean Law Labs, an incubation lab for legal innovation, and the managing director of Lean Law Ventures, which invests in dynamic legal technology applications. We discussed the trends in the legal sector that are fueling initiatives like Lean Law Labs, the challenges associated with driving change in legal, and the businesses in legal that are most attractive to investors.
A Conversation About Food Insecurity and Pursuing Charitable Endeavors in Legal
I spoke with Tyrone Thomas, a vice president and deputy general counsel at Invenergy and the founder of Conversation For Six, a non-profit organization focused on expanding ongoing discussions about food insecurity. We discussed best practices for balancing community-focused work and a legal practice, how COVID-19 has affected the hunger crisis, and the impact of the pandemic on the legal community’s interest in starting charitable initiatives.
PACER, the Pandemic, and Knowledge Management at Law Firms
I spoke with Anna McGrane, the chief operating officer and co-founder of PacerPro, a legal software service that improves access to PACER, and Joshua Fireman, the founder of Fireman & Company, a knowledge management and technology consultancy. We discussed Fireman & Co’s white paper: Knowledge Management With PacerPro, how theĀ use of PACER data aligns with knowledge management improvements at law firms, and ways that the pandemic has impacted KM initiatives at law firms.
Maximizing the Value of Virtual Summer Associate Programs
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