I spoke with Billy Scott, General Manager of the Virginia Hotel and Cottages in Cape May, New Jersey. We discussed the secret to maintaining the highest level of client service, adapting to changing customer preferences, and encouraging team members to collectively support a common mission, and how the travel experience is evolving.
I spoke with Vinny Liu, a project manager at Level Legal, a provider of e-discovery managed services. We discussed how to measure the success of an e-discovery project, best practices for managing an e-discovery project cost-effectively while maintaining quality and completeness, and the role of artificial intelligence in e-discovery.
I spoke with Esther Cho, a shareholder and the chair of the executive committee at Keesal, Young & Logan, who also serves on the firm’s diversity and inclusion committee. We discussed balancing firm leadership with an active legal practice, how the firm is managing the transition from remote to in-person activities, maintaining firm culture in a virtual environment, and facilitating meaningful conversations about diversity and inclusion.