What You Can Learn from Car Dealerships Following the Bottle of Water Principle
July 29, 2011
I have been talking about reinvention in professional services since early June, when the BigHand tour started and Wiley released Reinventing Professional Services: Building Your Business in the Digital Marketplace, but it is not just lawyers, accountants, doctors, architects, consultants, and similar providers of sophisticated services that are experiencing an industry-wide transformation. This article — Dealerships spruce up: Cappuccino while you wait? by Tom Krisher – about the auto industry caught my attention because it reflects the universal nature of recreation and realignment in modern business.